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Hammers boss Zola, who won the FA Cup twice as a Chelsea player, was disappointed not to have the chance to repeat the feat in his first season as a manager, but could not fault the attitude of his players.
Gianfranco Zola: "It's a big blow for me.
"I know how special it is winning this cup and I wanted my players to have that same pleasure that I had a few years ago.
"It certainly wasn't our best performance, but to be honest, it's the second time in a few days that we have started with an opposition player putting the ball in the top corner and after that, straight away conceding a second goal.
"That would make it difficult for anybody, especially confidence-wise.
"It wasn't a great performance, but I believe the players gave everything, which is very encouraging."